FAQ
Online shop
Where can you deliver?
We ship across Canada. Delivery for United State will be available June 1th 2024.
How much is the delivery?
Delivery is 12$ CAD across Canada. Free when you purchase for 120$+. Delivery is 20$ across US.
Do you offert free delivery?
Yes, you get free delivery when you purchase The hamster's suitcase or puchase for 120$ and more.
How long before I receive my order?
When your order leaves our residence, it usually takes 24-48 hours for Quebec and Ontario. Considering the distance it may take up to 10 days for Alberta and British Columbia.
Do you accept return?
No, we don't accept return and are not responsible for delivery delays or theft. If your order arrives broken or if you do not receive it, please contact us and we will do our best to find a solution.
The hamstery
Wich species do you breed?
We only breed purebred Winter white dwraf hamsters. We have stop breeding syrian hamsters.
Why your dwraf hamsters are purebred?
We are the only breeder in Canada to own purebred dwraf hamsters. This means that our hamsters have never been crossed with other species like Campbell hamsters. Our hamsters were imported by Happy Hamstery, pedigree to back it. This has a positive impact on their health, morphology and longevity.
Did your hamsters are tame?
Our hamsters begin to be handled from two weeks of life. We do our best to socialize them as much as possible before they leave. As each hamster is different, the adaptation time may vary from one individual to another.
How much is adoption fee?
Our winter white hamsters cost $60, this includes one month food, informative documents, adoption contract and of course the full pedigree. The cost is based on maintenance and import fees to acquire new hamsters. The online store covers the majority of our breeding costs.